Support

Using the app

I need to change or cancel an appointment

Open the app, go to My Bookings, tap the appointment and choose Cancel. Shops set their own notice periods, so cancel as early as you can.

The shop I want isn't listed

Tell them about Bookd — listing is free while we're getting started. Or send us the shop's name and we'll reach out.

How do I pay?

In cash, at the shop, when you're seen. Bookd never asks for card or mobile-money details.

I want to delete my account

You can do it yourself from Profile → Delete Account in the app, or follow the steps on our account deletion page.

Running a business on Bookd

I can't sign in to the dashboard

Use Forgot password on the sign-in page to get a reset link. If the email doesn't arrive within a few minutes, check spam, then write to us.

A booking is on the wrong barber

Open the booking from the Calendar or Bookings page and reassign it. Only staff assigned to that service can be picked.

Customers can't find my shop

Check Settings — your business needs to be active, with an address pinned on the map and at least one active service and staff member.

I want to change my services or prices

Dashboard → Services. Each service can hold several variants with their own price and duration. Changes apply to new bookings only.

Your account and your data

Read what we collect and why in the Privacy Policy, the rules of using Bookd in the Terms of Service, and how to remove everything on the account deletion page.